Terms and Conditions

1. Platform Overview

MoveFinder is a digital lead-matching platform that connects Customers seeking moving services with independent Removalists. MoveFinder does not perform moving services and is not a removalist or transport contractor.

• Customers may submit a service request free of charge.
• Removalists may view available opportunities and pay the displayed price to unlock a Lead and access the Customer's contact details.
• MoveFinder operates on a pay-per-lead basis and does not charge a commission on any job, quotation, payment or agreement between a Customer and Removalist.
• Any service agreement is made directly between the Customer and Removalist. MoveFinder is not a party to that agreement.

2. Customer Requests and Consent to Contact

Customers must provide accurate and current information when submitting a request, including their name, contact details, collection and delivery locations, moving date and a genuine description of the required service. Customers must disclose relevant access conditions, stairs, lifts, parking restrictions, property type, approximate volume, heavy or special items and other facts that may affect the quotation or safe performance of the move.

By submitting a request, the Customer authorises MoveFinder to share the request and the Customer's contact details with up to three Removalists registered on the Platform. The Customer understands that these Removalists may contact them by telephone, SMS or email about the submitted request.

Customers agree to make reasonable efforts to answer or respond to matched Removalists. However, Customers are under no obligation to request a quotation, accept a quotation, choose any of the matched Removalists or proceed with any service.

Customers must not submit false, misleading, duplicate or unauthorised requests or use the Platform to harass, deceive or obtain information for an improper purpose.

3. Removalist Accounts

Removalists must create an account and provide accurate, current and complete information. Removalists are responsible for maintaining the confidentiality of their login credentials and for activity conducted through their account.

MoveFinder may suspend or permanently close an account that provides false information, misuses Customer information, engages in threatening or unlawful conduct, creates a safety risk, fails to pay applicable fees or breaches these Terms.

4. Removalist Verification and Customer Responsibility

MoveFinder may check a Removalist's ABN and business name. This confirms limited registration information only and does not mean that MoveFinder endorses, certifies or guarantees the Removalist's identity, qualifications, licences, permits, insurance, industry membership, experience, staff, vehicles, conduct, safety, suitability, availability or workmanship.

Customers are responsible for vetting a Removalist and deciding whether the Removalist is suitable before accepting a quotation, paying a deposit, handing over goods or allowing access to a property. Customers should independently check the Removalist's identity, ABN, reviews, experience, vehicles, relevant licences and permits, insurance (including cover for goods in transit or custody where appropriate), industry memberships and written service terms. MoveFinder does not conduct police, criminal-history, employee, driver, vehicle, reference, licence, permit, qualification or insurance checks unless expressly stated for a particular Removalist.

5. Removalist Licensing, Insurance and Legal Compliance

Each Removalist is solely responsible for obtaining, maintaining and producing all licences, permits, registrations, qualifications, driver authorities, vehicle registrations, roadworthiness requirements, insurance and other documents required to lawfully and safely perform its services in each relevant State or Territory. This includes public liability, workers compensation and cover for goods in transit or custody where applicable to the services offered.

Removalists must comply with all applicable transport, road, heavy-vehicle, fatigue-management, parking, workplace health and safety, privacy, consumer protection and other laws. Removalists must not accept or perform work they are not legally authorised, properly equipped, properly trained or appropriately insured to perform. Each Removalist is responsible for its employees, drivers, vehicles, equipment and subcontractors.

MoveFinder may request supporting documents at any time, but doing so does not create an ongoing obligation to verify or monitor the Removalist.

6. Pay-Per-Lead Terms

• Each Lead is non-exclusive and may be unlocked by up to three Removalists.
• The Lead price will be displayed in Australian dollars before purchase.
• By selecting Unlock Lead and completing payment, the Removalist accepts the displayed price and these Terms.
• Lead conversion is entirely the Removalist's responsibility. MoveFinder does not guarantee any conversion rate or commercial result.
• The Customer may compare Removalists, use another business, postpone the work, change their mind or decide not to proceed.

7. Lead Refunds

A Lead is not refundable merely because the Customer does not answer a telephone call, does not respond to an SMS or email, responds late, declines a quotation, has a different budget, chooses another Removalist, cancels the request or decides not to proceed.

Removalists are expected to contact Customers promptly and make reasonable follow-up attempts at appropriate times. A Removalist's failure to convert a Lead does not make the Lead invalid.

MoveFinder may, at its reasonable discretion, provide a replacement or account credit where the supplied telephone number and email address are both demonstrably invalid, the Lead is clearly fraudulent, or MoveFinder caused a material billing or technical error. Any request must be submitted with evidence within 48 hours of purchase. Cash refunds are not ordinarily provided after contact details have been revealed, except where required by law.

8. Professional Customer Contact

Removalists must maintain professional, respectful and healthy communication with Customers. When contacting a Customer, a Removalist must:

• clearly identify themselves, their business and that they are responding to the Customer's MoveFinder request;
• contact the Customer only about the submitted moving request and at reasonable times;
• provide accurate information about qualifications, licences, insurance, availability, services, prices and expected outcomes;
• not threaten, intimidate, abuse, pressure, mislead, discriminate against or harass the Customer;
• not make repeated or excessive calls or messages, and stop contacting the Customer when reasonably asked;
• not claim to be employed, approved, guaranteed or endorsed by MoveFinder; and
• comply with applicable telemarketing, privacy, spam and consumer laws.

MoveFinder may investigate complaints and suspend or permanently ban a Removalist where we reasonably believe the Removalist has threatened, harassed, spammed, misled or otherwise mistreated a Customer.

9. Use of Customer Contact Details

Customer contact details are provided only so the purchasing Removalist can respond to the specific request and manage any directly resulting quotation or service.

Removalists must not sell, resell, transfer, publish, distribute or disclose a Lead or Customer contact details to another business, salesperson, marketer, data broker or other third party. Removalists must not add Customers to unrelated marketing lists, send unrelated promotions or use the information to spam Customers.

Removalists must take reasonable steps to protect Customer information from loss, misuse or unauthorised access and must delete or securely retain it in accordance with applicable privacy and record-keeping laws.

10. Independent Removalists

Removalists are independent businesses. They are not employees, workers, agents, partners, franchisees, representatives or contractors of MoveFinder. Removalists have no authority to bind MoveFinder or make commitments on our behalf.

Removalists control their own quotations, prices, service methods, equipment, employees and business operations. They are responsible for taxes, insurance, wages, superannuation, safety obligations, customer payments, warranties, complaints and the quality and legality of their services.

Customers should identify fragile, valuable, dangerous, prohibited, unusually heavy or high-value items, keep cash, jewellery, documents and essential items with them, and ensure lawful and safe access at both properties. Removalists must use suitable vehicles, staff and equipment, take reasonable care of goods and property, follow agreed instructions, and promptly report incidents, delays, damage or inability to complete the work.

11. Quotes, Services and Disputes

All quotations, estimates, inspections, packing, loading, transport, storage, unloading, payments, deposits, warranties and services are provided directly by the Removalist. MoveFinder does not set Removalist prices, process payment for the moving job, employ or supervise moving personnel, control vehicles or equipment, or guarantee any outcome. Hourly rates, minimum charges, travel time, tolls, waiting time, access charges, packing, storage, cancellation fees and insurance arrangements must be agreed directly between the Customer and Removalist.

Any disagreement concerning a quotation or estimate, deposit, access, inventory, packing, delays, cancellation, additional charges, payment, loss or damage to goods, property damage, theft, injury, storage, delivery, insurance, workmanship or service outcome must be resolved directly between the Customer and Removalist. MoveFinder may provide available account or Lead records but is not required to mediate, investigate the move or determine liability.

12. No Guarantee

MoveFinder does not guarantee the accuracy or completeness of information submitted by Customers or Removalists, that a User will respond, that a Lead will result in a quotation or job, that a Customer will pay, or that a Removalist will arrive or complete a move on time or perform services safely, lawfully, professionally or satisfactorily.

Information displayed on the Platform is general information only and is not transport, moving, packing, insurance, safety, legal or other professional advice.

13. Liability

To the maximum extent permitted by law, MoveFinder is not responsible or liable for any injury, illness, death, loss, theft or damage to goods, property damage, vehicle incident, delay, missed settlement or connection, storage cost, financial loss, dispute, unpaid invoice, defective service, unlawful conduct or other loss arising from contact or dealings between a Customer and Removalist or from services performed by a Removalist.

To the maximum extent permitted by law, MoveFinder and its directors, employees and agents are not liable for indirect, special or consequential loss, loss of profit, loss of opportunity or loss of revenue arising from use of the Platform, purchase of a Lead or failure to convert a Lead.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

14. Intellectual Property and Platform Misuse

The Platform, MoveFinder name, branding, content, design, software and databases are owned by MoveFinder or its licensors. Users must not copy, scrape, reproduce, reverse engineer, interfere with or commercially exploit the Platform except as authorised by MoveFinder or permitted by law.

15. Changes, Suspension and Termination

We may update these Terms, Platform workflows or future Lead prices. Material changes will be posted on the Platform or communicated to registered Users. A price change applies only when displayed before a future purchase.

We may restrict, suspend or terminate access where reasonably necessary to protect Customers, Removalists, MoveFinder or the Platform, respond to complaints or suspected fraud, comply with law, recover unpaid fees or address a breach of these Terms. Serious threats, harassment, spam, misuse or resale of contact details may result in immediate permanent removal.

16. Privacy

MoveFinder handles personal information in accordance with its Privacy Policy. By submitting a request, Customers consent to their request and contact details being disclosed to up to three matched Removalists for the purpose described in these Terms.

Each Removalist is independently responsible for complying with privacy and communications laws when collecting, storing and using Customer information received through the Platform.

17. General

If any part of these Terms is invalid or unenforceable, it will be read down or removed to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver.

These Terms and the Privacy Policy form the agreement between MoveFinder and the User concerning the Platform. These Terms are governed by the laws of Victoria, Australia, subject to any mandatory rights a User may have in another jurisdiction.